The fine print, written kindly.

1. Who we are, and what you're agreeing to

Belle’s is operated by Belle’s Limited ("Belle’s", "we", "us"), a company being incorporated in New Zealand — these terms take effect on incorporation, and the NZBN will be published on the legal page on the day it issues. By creating an account, accepting an invitation to a wedding workspace, or using the service in any way, you agree to these Terms of Use, our Privacy Policy, Cookie Notice and AI Disclosure, which together form the agreement between you and us. If you do not agree, please do not use the service.

2. Eligibility and your account

You must be at least 16 years old to hold an account. You are responsible for keeping your login credentials secure and for all activity that occurs under your account. You must give us accurate information and keep it up to date. We may decline to open, or may close, any account at our reasonable discretion.

3. Collaborators and permission tiers

The account owners (usually the couple) may invite collaborators — parents, in-laws, the wedding party — and choose what each collaborator can see and do. Collaborators are bound by these terms from the moment they accept an invitation. The account owners are responsible for choosing appropriate permission tiers and for the conduct of the collaborators they invite. We may act on the instructions of any person who holds permission to give them.

4. Fees

Paid plans are charged as a single, one-off fee per wedding, in New Zealand dollars and inclusive of GST unless stated otherwise. Fees are payable in advance and, to the maximum extent permitted by law, are non-refundable — including if the wedding is postponed or cancelled, or if you stop using the service. Nothing in this clause limits any refund rights you have under the Consumer Guarantees Act 1993 or other laws that cannot be excluded.

You may instead choose a monthly plan. Monthly plans renew automatically each month until you cancel, at the price shown when you subscribed; we will give you at least 30 days’ notice by email before any price change. You can cancel at any time from your account menu and your plan runs to the end of the period you have paid for — we do not refund part-months. Your workspace and everything in it stays available on the free Workspace plan after a paid plan ends.

5. The Assistant and the Trust Ladder

The service includes an AI assistant. Its authority to act is set by you, one rung at a time: (a) Suggesting only; (b) Draft for my approval; (c) Send emails and messages; (d) Commit within budget — Belle may accept a quote in writing inside limits you set, and never authorises, makes or schedules a payment. Every couple starts at rung one, and Belle never contacts a third party without approval until you have expressly promoted it. When you approve an action, or promote Belle to a rung that permits it to act without individual approval, you authorise that action and it is treated as taken by you. You can demote Belle at any time.

AI-generated content can be wrong. You must review dates, amounts, names and commitments before relying on them, and you acknowledge that Belle’s outputs are suggestions, not professional, financial or legal advice. Our AI Disclosure explains this in more detail and forms part of these terms.

6. Connecting your email

If you connect Gmail or another mailbox, you authorise us to access it to the extent of the permissions you grant, so Belle can identify vendor correspondence and turn it into organised planning information. You may disconnect your mailbox at any time in settings or through your email provider. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. You confirm you are entitled to grant us this access (for example, that it is your mailbox).

7. Your content

You own the content you and your collaborators put into the service — guest lists, budgets, notes, photos, emails and floor plans ("Your Content"). You grant us a worldwide, royalty-free, sublicensable licence to host, copy, process, analyse, adapt and display Your Content for the purposes of operating, securing, supporting and improving the service. This licence lasts as long as we need it for those purposes, and survives account closure only for content we are required or permitted to retain. We do not use your guest list to train AI models. Guest names and contact details, dietary, access and health information, seating and family relationships, and anything you receive in a connected mailbox are excluded from model training entirely — ours and any provider’s. Where Belle drafts on your behalf it reads your workspace at the moment it writes; that is not training, and a model provider may not retain or learn from it. You are responsible for having the right to upload Your Content, including any personal information about guests and other people.

We may create de-identified and aggregated data from Your Content and from how the service is used — for example, typical budgets, booking timelines and vendor pricing trends. That aggregated data belongs to us, and we may use it for any purpose, including publishing or selling insights about the wedding market, provided it can no longer identify you, your guests or your collaborators. Data obtained from a connected mailbox is excluded from any sold or shared insights, and is used only as described in clause 6 and our Privacy Policy. You can export a complete copy of Your Content at any time from your account settings.

If you give us feedback, suggestions or ideas, we may use them without restriction or payment, and you assign to us all intellectual property rights in them.

8. Vendors are not us

Vendors, venues and other suppliers you find, contact or book through the service are independent third parties. We are not a party to any contract between you and a vendor, we do not endorse or guarantee any vendor, and to the maximum extent permitted by law we are not responsible for a vendor's services, conduct, pricing or availability. Vendor information shown in the service (including profiles assembled from correspondence and public sources) is provided for convenience and may be incomplete or out of date — confirm the details that matter directly with the vendor.

We do not process payments to vendors. You pay every vendor directly, on their terms; we only keep the schedule, remind you before a date is due, and record what you or the vendor mark as paid — which is a convenience, not a receipt. Belle may commit you to a booking within limits you have set, but it can never authorise a payment, and we never hold your money. If we introduce payment facilitation, it will be optional and covered by separate terms.

9. Acceptable use

You must not: use the service unlawfully or to harass, deceive or spam anyone; upload content that infringes others' rights or is objectionable; attempt to probe, disrupt or reverse-engineer the service; scrape or bulk-extract data; resell the service; use it to build a competing product; or use another person's mailbox or information without authority. We may remove content or suspend accounts that we reasonably believe breach this clause.

10. Our intellectual property

The service — its software, design, text, branding and everything in it other than Your Content — belongs to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use it for planning your wedding while these terms are in force. No other rights are granted.

11. Availability and changes to the service

We aim for the service to be dependable, but we do not promise it will be uninterrupted or error-free. We may change, add to, or withdraw features at any time. If we withdraw a feature that is material to a plan you have paid for, our sole obligation is to offer a fair remedy, which may include a partial refund. Keep your own copies of information you cannot afford to lose — the export tools are always available to you.

12. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and we exclude all warranties, representations and guarantees not expressly set out in these terms. If you use the service for the purposes of a business (for example, as a professional planner), you agree that the Consumer Guarantees Act 1993 does not apply, as permitted by section 43 of that Act. If you acquire the service as a consumer, nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

13. Our liability

To the maximum extent permitted by law: (a) we are not liable for indirect or consequential loss, loss of profits, savings, data or enjoyment, or for the acts or omissions of vendors, email providers or other third parties; and (b) our total aggregate liability to you and your collaborators, however arising, is limited to the greater of the fees you paid us for the wedding concerned and NZ$100. Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Guarantees Act 1993 for consumers, or liability for our fraud.

14. Your indemnity

You indemnify us against loss, damage and reasonable costs (including legal costs) arising from Your Content, your breach of these terms, or your misuse of the service — except to the extent we caused the loss.

15. Suspension and ending the agreement

You may close your account at any time. We may suspend or terminate your access immediately if you materially breach these terms, if we reasonably suspect unlawful or harmful use, or if we are required to by law; and otherwise on 30 days' notice. On closure, we will make Your Content available for export for 30 days, after which we may delete it, subject to the retention described in our Privacy Policy. Clauses that by their nature should survive (including 7, 13, 14 and 17) survive termination.

16. Changes to these terms

We may update these terms from time to time. For material changes we will give you at least 14 days' notice by email or in the app. Your continued use after the effective date is acceptance of the updated terms; if you do not agree, your remedy is to stop using the service and close your account before that date.

17. Disputes: talk first, then mediate, then arbitrate

If a dispute arises, both of us agree to follow these steps in order: (a) written notice of the dispute and a genuine attempt to resolve it between us within 20 working days; (b) failing that, mediation in Auckland administered by the Resolution Institute under its standard mediation rules, with costs shared equally; (c) failing that, final and binding arbitration in Auckland by a single arbitrator under the Arbitration Act 1996, conducted in English. Neither of us may commence court proceedings except to seek urgent interim relief or to enforce an arbitral award. This clause does not prevent a consumer from making a claim in the Disputes Tribunal, or anyone from complaining to the Privacy Commissioner or the Commerce Commission.

18. General

These terms are governed by New Zealand law. They are the entire agreement between us about the service. If any part is unenforceable, the rest still stands, and the unenforceable part is read down to the minimum extent required. Our failure to enforce a right is not a waiver of it. You may not assign your rights under these terms; we may assign ours to a successor of our business on notice to you. Notices to you may be given by email to your account address or in the app; notices to us go to legal@belles.co.nz.

1. About this site

This website is operated by Belle’s Limited. By browsing it you accept these Website Terms and our Cookie Notice.

2. Information, not advice

Content on this site — including descriptions of features, pricing and testimonials — is general information. It may change, and it is not financial, legal or planning advice. Features described may differ from what is available on your plan or in your region; the app's Terms of Use govern what you actually receive.

3. Intellectual property

All content on this site, including the Belle’s name, marks, text, imagery and design, belongs to us or our licensors. You may view and share links to the site, but you must not copy, scrape, frame or reuse its content for any commercial purpose without our written permission.

4. Acceptable use

You must not misuse the site, including by introducing malicious code, attempting unauthorised access, or using automated tools to extract data.

5. Third-party links

Links to third-party sites are provided for convenience. We do not control and are not responsible for their content or privacy practices.

6. Liability

The site is provided "as is". To the maximum extent permitted by law, we exclude all liability arising from your use of, or inability to use, the site. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot be excluded.

7. Governing law

These Website Terms are governed by New Zealand law, and the dispute-resolution process in clause 17 of the Terms of Use applies to any dispute about this site.

1. Who we are

Belle’s Limited is the agency responsible for personal information handled through the service. Our Privacy Officer can be reached at privacy@belles.co.nz. This policy is part of our agreement with you and should be read with the Terms of Use, Cookie Notice and AI Disclosure.

2. What we collect

Information you provide: your name, email, wedding details, guest lists, budgets, notes, photos, floor plans and messages. Information about others that you provide: details of guests, family members and vendors that you or your collaborators enter. Email data: if you connect a mailbox, the correspondence needed to identify and organise vendor relationships (see section 4). Automatic data: device, log and usage information, and cookies as described in the Cookie Notice. We collect personal information directly from you where practicable; where you give us information about other people, we are collecting it from you as permitted by the Privacy Act 2020.

Gift details: if you set up gift funds on your wedding website, the fund names and your own bank account, so it can be given to a guest who asks for it. Your account is never part of your published page — a guest sees it only after choosing a fund and asking, and it is fetched at that moment. We never hold, move, take or process any of the money: guests transfer straight to you from their own banking app, and we take no fee.

Gift notes: if a guest tells you they have sent something, we record the name they give, the amount they state and any message. That is a note, not a receipt, and nothing in it is checked against a bank.

3. Information about your guests and family

When you add guests or invite collaborators, you are sharing other people's personal information with us. You confirm you are entitled to do so, and you should only add information those people would reasonably expect to be used for planning your wedding. We use guest information solely to provide the service to your wedding workspace — never for marketing to your guests.

4. Email data and Google's Limited Use policy

If you connect Gmail, our use of data received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular: we use mailbox data only to provide and improve the vendor-organisation features you can see in the app; we do not use it for advertising; no humans read it except with your consent, for security, to comply with law, or when aggregated and anonymised for internal operations; and we do not sell it or transfer it to third parties except as needed to provide the service, for security, or to comply with law. Disconnecting your mailbox stops further collection, and you can ask us to delete previously imported email data at any time.

5. How we use personal information

We use personal information to: provide and personalise the service, including Belle; organise vendor correspondence into structured planning information; communicate with you about your account and, with your consent, about new features; keep the service secure and prevent misuse; comply with law; and improve the service, including developing and improving our automated systems — using de-identified or aggregated information wherever practicable. We do not sell personal information.

Aggregated insights: we may create, publish and commercialise aggregated, de-identified statistics about the wedding market — for example, average catering spend by region or typical booking lead times. Before doing so we remove or transform information so that no person can reasonably be identified from it; once de-identified, it is no longer personal information under the Privacy Act 2020. Information obtained from a connected mailbox is never included in insights that are sold or shared with third parties.

6. Vendor profiles

The service organises information about vendors — typically business names, business contact details and correspondence history — drawn from your interactions and public sources. We treat vendor contact information as business information, handle any personal information within it in accordance with this policy, and give vendors a route to access, correct or object to information we hold about them at privacy@belles.co.nz.

7. Sharing and overseas disclosure

We share personal information only with: your collaborators, according to the permission tiers you set; vendors and venues you ask us to contact — see the paragraph below; service providers who process it on our behalf under contractual confidentiality and security obligations (hosting, email processing, AI model providers, analytics); professional advisers; and authorities where the law requires. We do not use a payment processor, because we do not take payments to vendors (Terms of Use, clause 8). Some providers are located outside New Zealand; where personal information is disclosed overseas, we take steps required by IPP 12 of the Privacy Act 2020 to ensure it will be subject to comparable safeguards. A successor to our business may receive personal information as part of a sale or restructure, on the same terms as this policy.

What we send a vendor when you ask for an introduction. When you ask us to enquire with a vendor or venue, we send them your names, your wedding date, your venue or region, your guest count and a short description of your style. We send your budget band only if you switch it on. We never send your address, your guest list, or anyone’s dietary, access or health information. You see the exact list, and can hold any item back, before anything is sent — and you can ask us to withdraw an introduction at any time. If a vendor is not yet on Belle’s, that introduction goes by email to the business address they publish; once it is in their inbox it is held by them as an independent controller, and their reply comes back to your workspace.

Vendors see each other. On a confirmed booking, the suppliers working the same wedding can see each other’s business name, role and arrival and departure times, so the day runs without a dozen phone calls. They do not see each other’s prices, and you can ask us to hide any supplier’s times from the others.

Aggregated market data. We build de-identified, aggregated market insights — spend by region, lead times, price trends — from activity on the platform, including bookings vendors record for work they took outside Belle’s. These are aggregated across enough businesses that they cannot reasonably be traced back to a person, a couple or a supplier, and anything derived from a connected mailbox is excluded entirely.

8. Security and retention

We protect personal information with encryption in transit and at rest, access controls and audit logging. We keep personal information only as long as needed for the purposes above or as law requires, then delete or de-identify it. When you close your account, Your Content is deleted or de-identified within 90 days, except records we must retain (for example, billing records) and backups that expire on a rolling schedule.

You can close your account at any time from the account menu in your workspace, or from Settings in the vendor portal. Closing it starts deletion immediately and we finish within 90 days, except where we must keep a record to meet a legal obligation. Export your data first if you want to keep it — the export tool is beside the same control.

9. Your rights

Under the Privacy Act 2020 you may request access to, and correction of, personal information we hold about you. You may also ask us to delete information, disconnect integrations, or export your data at any time. Write to privacy@belles.co.nz; we respond within 20 working days. If you are unhappy with our response, you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

10. Privacy breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify the Privacy Commissioner and affected people as required by the Privacy Act 2020, and tell you what happened and what we are doing about it.

11. Children

The service is not directed at children under 16. Guest lists may include children's names and dietary details entered by you; we use these solely to provide the service to your workspace.

12. Changes and contact

We may update this policy from time to time; material changes will be notified in the app or by email at least 14 days before they take effect. Questions and requests: privacy@belles.co.nz, Attn: Privacy Officer, Belle’s Limited, Auckland, New Zealand.

1. What cookies are

Cookies and similar technologies (local storage, pixels) are small pieces of data stored on your device that help the site and app work and help us understand how they are used.

2. The cookies we use

Essential — sign-in, security and core functionality; the service cannot work without these. Preferences — remembering choices like your workspace layout. Analytics — privacy-respecting measurement of how features are used, so we can improve them. We do not use advertising or cross-site tracking cookies.

3. Your choices

You can decline non-essential cookies via the "Cookies" link in the site footer, in the app's privacy settings, or by controlling and deleting cookies through your browser. Blocking essential cookies will stop parts of the service from working.

4. Changes

We will update this notice if our use of cookies changes materially. Questions: privacy@belles.co.nz.

1. Belle is artificial intelligence

The Belle’s assistant is powered by large language models and other automated systems. When it drafts an email, summarises a thread, suggests a vendor or organises your inbox, that output is machine-generated. Messages Belle sends to vendors on your behalf are sent from your workspace under your authority.

2. The Trust Ladder: you set its authority

Belle only ever has the authority you have given it, one rung at a time: Suggesting only → Draft for my approval → Send emails and messages → Commit within budget. On the top rung Belle can accept a quote in writing on your behalf, inside limits you have set. It never authorises, makes or schedules a payment — you pay every vendor yourself. It starts at rung one for every wedding, never contacts anyone outside your workspace without approval until you promote it, and can be demoted instantly at any time. Anything it does on a rung you enabled is done with your authority.

3. What it reads

Belle works from the information in your workspace and, if you connect it, your mailbox — limited to what is needed to organise vendor relationships, and handled under our Privacy Policy and Google's Limited Use requirements. It does not browse your email for anything else.

4. It can be wrong

AI systems make mistakes: they can misread a date, misattribute a quote, or write something you wouldn't. Review names, dates, amounts and commitments before approving anything, and treat suggestions — including budget and vendor suggestions — as a starting point, not professional advice.

5. Human oversight and reporting problems

Every third-party action Belle takes is logged and visible in your workspace, and you can review, undo authority, or take over any conversation at any moment. If Belle does something unexpected, tell us at support@belles.co.nz — reports directly shape its guardrails.

Status, 23 August 2026. The vendor portal described below is not yet available, and no supplier can sign in to Belle’s today. The sections covering claiming a profile, verification, availability and the enquiry flow take effect when it launches. What applies now is how unclaimed profiles come to exist (section 2), the licence in section 4, and section 8 — we do not handle money, and we do not intend to.

1. These terms, and who they bind

These Vendor & Venue Terms are between Belle’s Limited ("Belle’s", "we", "us") and your business ("you"). They apply to the vendor portal and everything in it, and they sit alongside our Privacy Policy, Cookie Notice and AI Disclosure. Where the Terms of Use (which govern couples’ workspaces) conflict with these terms in relation to your use of the portal, these terms prevail. You are using the portal in trade, for business purposes.

2. Unclaimed profiles, and how they come to exist

We may hold a profile about your business before you have any relationship with us. It is built from two things: information you have published (your website, public listings, public review pages), and the fact that couples planning here have written your name into their own vendor lists. An unclaimed profile is not listed in our marketplace and is not searchable by other users; it exists so that a couple who already intends to work with you can keep track of you, and so that we can contact you at your published address if a couple asks us to introduce them.

We do not read couples’ private planning or their email in order to build these profiles, and we do not disclose a couple’s identity, date, budget or messages to you until that couple chooses to send them. If you would rather we held nothing at all, tell us and we will delete the profile within one working day.

3. Claiming, verification and authority

To claim a profile you must be the owner of the business or authorised to act for it, and you must complete our verification (an email or phone check at your published contact details, or a business-record check). We may refuse, pause or revoke a claim where verification fails, where two people claim the same business, or where we reasonably believe a claim is not genuine. Claiming a profile does not publish it — you choose whether the profile appears in the marketplace, and you may unpublish it at any time.

4. Your content, and the licence you give us

Everything you put in the portal — copy, prices, photographs, 3D models, documents — stays yours. You give us a non-exclusive, royalty-free licence to host, format, resize, excerpt and display it for the purpose of running the service, showing you to couples and their collaborators, and improving the service (including training our models on it). The licence ends for future display when you remove the content or close your account; copies kept in couples’ own records and our backups may persist as described in the Privacy Policy.

You confirm you have the right to give us that licence — including for photographs taken by someone else — and that what you publish is accurate and not misleading. Misleading claims about price, availability, awards or capability may breach the Fair Trading Act 1986; they are also grounds for us to hide or remove a listing.

5. Keeping availability, stock and prices honest

Couples make decisions on what your calendar and catalogue say. You are responsible for keeping your availability, quantities and prices current, including holds and pencilled dates. If a listing looks stale or a pattern of "actually we’re booked" replies emerges, we may mark the listing as unverified, stop showing availability, or stop surfacing you in matches until it is corrected. Prices you publish must be the price a couple would actually pay, and must state whether GST and delivery are included.

6. Work you booked elsewhere

You may record bookings that did not come through Belle’s so that your availability is complete. That information is yours. We show other users only the consequence of it — that a date or an item is not available — never the client, the value, the kind of event or your note. We use it to keep matches accurate and to give you your own totals, and we may include it, de-identified and aggregated with many other businesses, in market insights (see clause 13). You may edit or delete any of it at any time, and deleting it frees the date immediately.

7. Enquiries, quotes and your contract with the couple

We introduce; we are not your agent and we are not a party to what you agree with a couple or a planner. Your own terms, deposit, cancellation policy, insurance and delivery obligations apply, and you should give the couple those terms in writing. A quote you send through the portal is your offer on the terms stated in it, including any expiry. We do not guarantee any volume of enquiries, matches or bookings.

8. We do not handle money

Couples pay you directly. We do not take card payments, hold deposits, operate a trust account, or sit anywhere in your banking. We never ask you for a bank account or ask a couple to pay us on your behalf, and we take no commission or fee out of a booking — from us, or from any work you booked elsewhere. What we do is keep a payment schedule visible to both sides, remind the couple before a date, and record what you mark as paid. Those records are a convenience, not proof of payment, and we are not responsible for a payment a couple fails to make.

If we ever offer to hold or facilitate payments, it will be optional per booking, described in separate terms with the fee stated before you switch it on, and it will not change your contract with the couple. Anyone asking you for payment details "to activate your Belle’s listing" is not us — please tell us.

9. What the portal costs you

The portal is free: profile, enquiries, calendar, catalogue, jobs, reviews and your own off-platform bookings. The optional Insights+ plan is NZ$49 per month including GST, billed monthly in advance, cancellable at any time with access continuing to the end of the paid month. We do not refund part-months. We will give at least 30 days’ notice before changing a price, and you may cancel instead of accepting it.

10. Reviews

Reviews belong to the person who wrote them. We do not remove a review for being unflattering, and we do not sell placement or removal. You always have a public right of reply. We will remove or decline to publish a review that is abusive, discloses private information, is not from a real client, or that we reasonably believe to be manipulated — including reviews you or someone on your behalf incentivised. Reviews we show from public sources are labelled with their source. Attempting to trade a discount for a review is a breach of these terms and may breach the Fair Trading Act 1986.

11. Your obligations

You must hold the insurance, licences, registrations and health-and-safety documentation your work requires, and keep what you upload current; we display expiry dates but we do not verify or endorse them, and sharing a document with a couple or venue through the portal does not make us responsible for its contents. You must comply with your obligations under the Health and Safety at Work Act 2015, the Privacy Act 2020 and other applicable law, and treat everyone you meet through Belle’s — couples, their families, planners, other vendors and our team — decently. We may suspend a portal account for harassment, discrimination, fraud or persistent unreliability.

12. Couples’ information, and what you may do with it

You receive only what a couple or planner chooses to send you. You may use it to quote for, deliver and support that wedding, and for your own records — nothing else. You must not add anyone to a marketing list without their consent (see the Unsolicited Electronic Messages Act 2007), sell or share their details, or use them to build a competing list. You are an independent controller of that information under the Privacy Act 2020 and must keep it secure and tell us promptly if you lose control of it. You must not scrape, bulk-export or automate access to the portal, or use it to compile another supplier’s individual prices, client list or quotes. This does not limit the aggregated market insights we publish under clause 13, which are anonymised by design and which you are welcome to use in your own pricing.

13. Insights, and aggregated market data

We create de-identified, aggregated insights about the wedding market — spend by region, lead times, price trends — from activity across the platform, including yours, and we may publish, license or sell them. They never identify you, your clients or any individual supplier’s prices. Comparative figures — such as a regional median for a catalogue item — are computed from anonymised data pooled across suppliers, your own included, and we publish a figure only where enough independent businesses sit behind it that no single one can reasonably be inferred; where a category or region is too thin, we widen the region or withhold the figure rather than publish it. Data derived from a connected mailbox is excluded from anything we share or sell. Where we make insights available to you, they are licensed for use in your own business; you may not resell or redistribute them.

14. Team access

You may invite your own people and set what each can see. You are responsible for their access and their conduct in the portal, for removing people who leave, and for the permission level you give them. We may act on the instructions of anyone who holds permission to give them.

15. Planners and trade rates

Trade discounts, minimum orders and preferred-supplier arrangements you configure are commercial decisions between you and the planner. We display and apply what you have set; we do not set, guarantee or arbitrate them, and we take no part of them.

16. Leaving

You may unpublish or close your portal account at any time, and export your data before you go. Closing it removes your listing from the marketplace and stops new enquiries; it does not undo bookings you have already agreed with couples, and records a couple holds in their own workspace remain theirs. We may suspend or close an account for a material breach of these terms, and will tell you why unless the law prevents us. Clauses 4 (for content already displayed), 8, 12, 13, 17 and 18 survive.

17. No guarantees, and our liability to you

The portal is provided as-is. We do not promise enquiries, bookings, revenue, ranking, uninterrupted service, or that a couple will behave well. Because you use the portal in trade, the Consumer Guarantees Act 1993 does not apply (section 43(2)), and to the extent permitted by section 5D of the Fair Trading Act 1986 sections 9, 12A and 13 of that Act do not apply to our dealings with you. To the maximum extent permitted by law, our total liability to you for all claims in any 12-month period is limited to the fees you paid us in that period, or NZ$100 if you paid us nothing, and we are not liable for lost profits, lost bookings, lost data or indirect loss.

18. Disputes

Talk to us first — most things are a misunderstanding and we would rather fix it. If that fails, we will attempt mediation in Auckland under the Resolution Institute rules before either of us starts a proceeding, and if mediation fails the dispute is referred to arbitration in Auckland by a single arbitrator under the Arbitration Act 1996. New Zealand law governs these terms. Nothing here stops either of us seeking urgent interim relief from a court.

19. Changes to these terms

We may update these terms. We will give you at least 14 days’ notice of a material change, by email and in the portal, and you may close your account instead of accepting it. Changes do not apply retrospectively to bookings already made.